Concept and purpose
Since the start-up, the company has been adhering to the business philosophy of "technology based on the market, service to win trust". As always, in line with the R & D and design philosophy of "simple, practical and efficient", the company has continuously designed more advanced functions and higher production efficiency equipment to provide customers with the most practical products and best services. We are willing to do long-term and partner cooperation with our customers. The success of our customers is our own success. The purpose of our company to provide long-term technical support service is "win-win cooperation in both wind and rain". In our opinion:
Service is a kind of culture, which not only represents a system and procedure, but also should be integrated into the corporate culture and accepted and pursued by all employees.Service content comes from the needs of users. We will continue to provide users with high-quality and efficient services, and increase the self-service mechanism and improve the service quality through paid services. At the same time, we will seek to improve the service content and service mode, so that both parties can get the best benefits.We provide users with standardized, professional, diversified and product services. Standardization represents service specification, specialization represents service quality, diversification represents service content, and productization represents different service quality and value, with user satisfaction as the measurement standard.
Service content
Before the purchase of products, we will make comprehensive analysis according to the opinions and requirements of customers, recommend the most suitable products to customers, and let customers know the performance characteristics of the selected products.
In the purchase of products, we promise to let customers know clearly the completion of the product. Production and delivery shall be carried out in strict accordance with the relevant provisions of the contract to ensure that the products are in good condition and delivered to the place required by customers within the specified time.During the warranty period, under normal storage, transportation, maintenance and use conditions, if there are quality problems, be responsible for free repair or replacement, and provide relevant maintenance knowledge; If the product is damaged or works abnormally due to improper use by users, our company will provide paid maintenance service for the product. Products not within the warranty period will also be provided with paid maintenance services.The company undertakes:We attach great importance to your feedback on quality information, and all feedback will be answered;Install, commission and train the buyer's technical personnel for the sold equipment according to the contract requirements.Our company has sufficient supply of wearing parts. If the buyer requests to order spare parts, our company can provide them in time.